About Us

Privacy Policy

Last Updated: 22 June 2026  |  Effective Date: 22 June 2026

1. About Us

This Privacy Policy is published by Evelabs Technologies Private Limited (CIN: U72900KL2016PTC046509), a company incorporated under the Companies Act, 2013, having its registered office at V.V Nivas, Archal, Nediyara P.O, Anchal, Kollam, Kerala – 691306, India (“Evelabs”, “we”, “us” or “our”).

We are committed to protecting and respecting your privacy. This Policy explains how we collect, use, store, share, and protect personal data across all our services, including:

  • Our website: https://evelabs.co
  • Dripo – Wireless Intravenous Infusion Monitoring System (mobile app and hardware)
  • Alamo – Wireless Nurse Call System (mobile app and hardware)
  • Any enquiry forms, support portals, or communication channels operated by us

This Policy is compliant with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian laws.

2. Data We Collect

We may collect the following categories of personal data:

2.1 Information You Provide Directly

  • Name, designation, and organisation name
  • Email address and phone number
  • Postal/shipping address
  • Enquiry details, support requests, and feedback
  • Login credentials (username) for our applications

2.2 Information Collected Automatically

  • IP address and device identifiers
  • Browser type, operating system, and language preferences
  • Pages visited, time spent, and clickstream data
  • App usage data from Dripo and Alamo mobile applications

2.3 Information from Our Devices (Dripo / Alamo)

  • Device serial numbers and installation location (hospital/clinic name)
  • Operational data such as infusion flow rates, alert logs, and nurse call records
  • This data relates to medical device performance and does not include patient identifiable information unless specifically provided by the healthcare institution

3. How We Use Your Data

We use your personal data for the following purposes:

  • To respond to your enquiries and provide customer support
  • To provide, operate, and maintain our products and services
  • To send order confirmations, invoices, and service communications
  • To notify you of product updates, new features, or policy changes
  • To improve our products through usage analytics
  • To comply with legal and regulatory obligations
  • To process warranty and service claims
  • To send marketing communications (only with your consent)

4. Legal Basis for Processing

Under the DPDP Act, 2023, we process your personal data on the following grounds:

  • Consent: Where you have provided explicit consent (e.g., marketing emails, enquiry forms)
  • Contract: Where processing is necessary to fulfil a contract with you (e.g., product delivery, support)
  • Legal Obligation: Where we are required to process data to comply with applicable law
  • Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights

5. Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your data with:

  • Service providers: Logistics partners, cloud hosting providers, payment processors, and IT service vendors who process data on our behalf under confidentiality obligations
  • Healthcare institutions: Device operational data shared with the hospital/clinic where the device is installed, for patient care purposes
  • Legal authorities: Where required by law, court order, or government directive
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specific retention periods:

  • Customer and order records: 8 years (as per tax and accounting requirements)
  • Support and warranty records: 5 years from end of warranty period
  • Marketing consent records: Until consent is withdrawn
  • App usage logs: 2 years

7. Your Rights Under DPDP Act, 2023

As a Data Principal under the DPDP Act, you have the following rights:

  • Right to Access: Request a summary of personal data we hold about you
  • Right to Correction: Request correction of inaccurate or incomplete personal data
  • Right to Erasure: Request deletion of your personal data, subject to legal retention requirements
  • Right to Grievance Redressal: Lodge a complaint regarding processing of your personal data
  • Right to Nominate: Nominate another person to exercise your rights in the event of death or incapacity

To exercise any of these rights, please contact our Grievance Officer (details in Section 11).

8. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. These include:

  • Essential cookies: Necessary for the website to function
  • Analytics cookies: To understand how visitors use our website (e.g., Google Analytics)
  • Preference cookies: To remember your settings and preferences

You may disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include:

  • Encrypted data transmission (HTTPS/TLS)
  • Access controls and authentication
  • Regular security assessments

However, no method of transmission over the Internet is 100% secure. We encourage you to use strong passwords and protect your login credentials.

10. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us immediately and we will take steps to delete it.

11. Grievance Officer

In accordance with the DPDP Act, 2023 and applicable rules, the details of our Grievance Officer are:

Name: Vishnu M S
Designation: Director & Grievance Officer
Email: accounts@evelabs.co
Phone: +91-90740 19762
Address: Evelabs Technologies Private Limited, V.V Nivas, Archal, Nediyara P.O, Anchal, Kollam, Kerala – 691306

You may lodge a complaint within 30 days of receiving a response from us, or within 30 days of the event giving rise to the complaint, if no response was received.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated Policy will be posted on this page with the revised “Last Updated” date. We encourage you to review this page periodically.

13. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy, please contact us at:

Evelabs Technologies Private Limited
Kerala Technology Innovation Zone, Maker Village,
Kinfra Hi-Tech Park, Kalamassery, Kochi, Kerala – 683503
Email: accounts@evelabs.co
Phone: +91-90740 19762
Website: https://evelabs.co