About Us

Terms of Use

Last Updated: 22 June 2026  |  Effective Date: 22 June 2026

1. Introduction

These Terms of Use (“Terms”) govern your access to and use of the website https://evelabs.co, including all pages, features, content, and digital services offered by Evelabs Technologies Private Limited (CIN: U72900KL2016PTC046509), having its registered office at V.V Nivas, Archal, Nediyara P.O, Anchal, Kollam, Kerala – 691306, India (“Evelabs”, “we”, “us” or “our”).

By accessing or using our website or services, you (“User”) agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

2. Our Services

Evelabs offers the following products and digital services:

  • Dripo – A wireless electronic intravenous (IV) infusion monitoring system for hospitals and healthcare facilities, including associated mobile applications
  • Alamo – A wireless nurse call system for hospitals and healthcare facilities, including associated mobile applications
  • An e-commerce and enquiry platform on our website for placing orders and service requests
  • A customer support portal and complaint management system

Our products are intended for use by trained healthcare professionals and registered businesses. They are not intended for personal consumer use.

3. Eligibility

To use our services, you must:

  • Be at least 18 years of age
  • Be a healthcare professional, hospital, clinic, or authorised business entity
  • Have the legal authority to enter into binding agreements on behalf of your organisation, if applicable

By using our services, you represent and warrant that you meet these eligibility requirements.

4. User Accounts

Certain features of our services may require you to create an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain the confidentiality of your login credentials
  • Notify us immediately of any unauthorised use of your account
  • Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate accounts that violate these Terms or are used for unauthorised purposes.

5. Use of Website and Services

You agree to use our website and services only for lawful purposes. You must not:

  • Use our services in any way that violates applicable Indian or international laws or regulations
  • Transmit or upload any harmful, defamatory, obscene, or unlawful content
  • Attempt to gain unauthorised access to our systems, networks, or data
  • Use automated tools (bots, scrapers, crawlers) to access or extract data from our website without our written consent
  • Reverse-engineer, decompile, or disassemble any part of our software or hardware products
  • Use our services to infringe the intellectual property rights of any third party
  • Misrepresent your identity or affiliation with any person or organisation

6. Product Orders and Purchases

When you place an order through our website or via our sales team:

  • Orders are subject to acceptance and availability
  • Prices are quoted exclusive of applicable taxes (GST) unless stated otherwise
  • Payment terms will be as agreed in the purchase order or invoice
  • Delivery timelines are estimates and may vary subject to logistics and manufacturing lead times
  • Risk of loss passes to the buyer upon delivery to the specified shipping address

Please refer to our Return Policy for information on returns, replacements, and warranties.

7. Intellectual Property

All content on this website and within our products — including but not limited to text, graphics, logos, icons, images, software, firmware, and documentation — is the property of Evelabs Technologies Private Limited or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use our website for its intended purpose. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.

Dripo and Alamo are trademarks of Evelabs Technologies Private Limited. Unauthorised use of our trademarks is prohibited.

8. Medical Device Disclaimer

Dripo and Alamo are medical devices regulated under the Medical Devices Rules, 2017 (India) and are intended for use only by qualified healthcare professionals in clinical settings.

These products are not intended to replace the clinical judgment of healthcare professionals. Evelabs does not provide medical advice. You must:

  • Follow all product instructions, user manuals, and safety guidelines
  • Ensure proper installation and operation by trained personnel
  • Report any adverse events or near-miss incidents to us and to the applicable regulatory authorities as required by law

Evelabs shall not be liable for any harm arising from misuse, improper installation, or use of our products contrary to their intended purpose or instructions.

9. Limitation of Liability

To the fullest extent permitted by applicable law:

  • Evelabs shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products
  • Our total liability in any matter arising out of or related to these Terms shall not exceed the amount paid by you for the specific product or service giving rise to the claim
  • We do not warrant that our website will be uninterrupted, error-free, or free from viruses or other harmful components

10. Third-Party Links

Our website may contain links to third-party websites for your convenience. We do not endorse, control, or take responsibility for the content, privacy practices, or terms of any third-party website. Accessing third-party links is at your own risk.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts at Kollam, Kerala, India.

Before initiating legal proceedings, the parties agree to attempt to resolve disputes through good-faith negotiation for a period of 30 days.

12. Modifications to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting to this page with a revised “Last Updated” date. Your continued use of our website or services after such changes constitutes your acceptance of the revised Terms.

13. Termination

We reserve the right to suspend or terminate your access to our website or services at any time, without notice, if we believe you have violated these Terms or applicable law. Upon termination, all provisions of these Terms that by their nature should survive will continue to apply.

14. Grievance Redressal

For any complaints or concerns related to our services or these Terms, please contact our Grievance Officer:

Name: Vishnu M S
Designation: Director & Grievance Officer
Email: accounts@evelabs.co
Phone: +91-90740 19762
Address: Evelabs Technologies Private Limited, V.V Nivas, Archal, Nediyara P.O, Anchal, Kollam, Kerala – 691306

We will endeavour to respond to all complaints within 30 days of receipt.

15. Contact Us

For any questions regarding these Terms of Use, please contact us at:

Evelabs Technologies Private Limited
Kerala Technology Innovation Zone, Maker Village,
Kinfra Hi-Tech Park, Kalamassery, Kochi, Kerala – 683503
Email: accounts@evelabs.co
Phone: +91-90740 19762
Website: https://evelabs.co