At Evelabs Technologies, we are committed to ensuring that our customers receive high-quality, reliable products. If you are not satisfied with your purchase, or if you receive a defective product, our return and replacement policy ensures a smooth and transparent process.

Eligibility for Return or Replacement

You may request a return or replacement under the following conditions:

1. Defective or Damaged Product: If the product is found to be defective, non-functional, or physically damaged on delivery.
2. Incorrect Product Delivered: If you receive an item that is different from what you ordered.
3. Missing Components: If any essential parts or accessories are missing from the package.

Conditions for Return

• Return requests must be made within 7 days of delivery.
• The product must be in its original packaging, with all accessories, manuals, and components intact.
• Returns will not be accepted for used, damaged, or altered products unless the issue is due to a manufacturing defect.
• Products must be returned through authorized Evelabs logistics partners.

Inspection & Verification

Once the returned item is received, our technical team will inspect the product.

• If the issue is verified as a manufacturing defect, a replacement or repair will be processed at no additional cost.
• If the issue is determined to be due to improper use, unauthorized modification, or accidental damage, the product will not be eligible for a free replacement.

Refunds

• Refunds (if applicable) will be processed only if a replacement unit cannot be provided.
• Refunds are initiated within 7–10 business days after verification and approval.
• Refunds are issued to the original payment method used during purchase.

Non-Returnable Items

For safety and technical reasons, the following are not eligible for return:

• Consumables such as batteries or accessories that have been opened or used.
• Products damaged due to improper installation, misuse, or unauthorized repair.
• Custom configurations or specially manufactured systems made to order.

Warranty Support

All Evelabs products come with a standard one-year warranty against manufacturing defects. Warranty service may include repair, replacement, or software update as determined by our technical team.

How to Initiate a Return

1. Contact our support team at support@evelabs.co with your order details, invoice number, and a brief description of the issue.
2. Our team will guide you through the return or replacement process.
3. Once approved, we will arrange pickup and provide shipping details.

For urgent assistance, you can also call our support line at +91 8078 275 777 or visit www.evelabs.co.